- We are committed to providing quality legal advice and client care. If you feel dissatisfied with any aspect of your matter, including the bill, we encourage you to talk or write to the person dealing with your matter firstly on an informal basis. If you do not wish to do this or wish to take it further, you should contact the partner supervising the fee earner concerned or where appropriate, Alphonna Begum the Complaints Handling Partner of AUBREY SOLICITORS by email at firstname.lastname@example.org or by post at Aubrey Solicitors, Pennines House, 28 Leman Street, London E1 8ER.
- We have eight weeks to consider your complaint. If your complaint remains unresolved, you may refer the matter to the Solicitors Regulation Authority (SRA) which is the independent regulatory arm of the Law Society. We will let you have their contact details when we provide our response to your complaint.
- You may be entitled to raise a complaint with the Legal Ombudsman, if you are not happy with our handling of your complaint. If you wish to do so, you will normally need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response about your complaint, or within six years of the occurrence of the act or omission about which you are complaining – or if outside of this period, within three years of when you should reasonably have been aware of it.
- The right to complain includes your right to complain about your bill. If we are unable to resolve any such complaint satisfactorily, you may also have a right to object to the bill by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. If all or part of the bill remains unpaid, we may be entitled to charge interest.